At Essen Pure Oils, we take pride in providing high-quality, natural oils that promote wellness and self-care. Customer satisfaction is at the heart of our business, and we want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free refund policy to ensure a smooth experience.
You may request a refund within 7 days of receiving your order. To be eligible, the product must be unused, sealed, and in its original packaging to maintain hygiene and quality standards. Unfortunately, we are unable to process refunds for items that have been opened, used, or damaged due to improper handling.
To initiate a refund, simply contact our support team at 📞 +92 21 35891615-16 with your order details. Once your request is reviewed and approved, you will be required to return the item to our designated address. Upon receiving and inspecting the product, we will process your refund within 7 business days. Please note that shipping costs for returns are the customer’s responsibility unless the return is due to an error on our part, such as receiving the wrong product.
At Essen Pure Oils, we value your trust and strive to provide a seamless shopping experience. Our commitment to purity, quality, and customer satisfaction remains unwavering. If you have any questions or concerns, feel free to reach out—we’re always happy to assist! Because with Essen Pure Oils, it’s all about Pure Care, Pure Trust, and Pure Satisfaction!