At Essen Pure Oils, we are committed to providing you with a seamless and satisfying shopping experience. Our products, including Sleeping Oil, Beard Oil, and Pain Relief Oil, are carefully crafted to ensure quality and effectiveness. However, if you encounter an issue with your order, we are here to help.
Replacement for Company-End Issues
If you receive a product with a valid issue from our end, such as damage during shipping or a manufacturing defect, we will replace it for you at no additional shipping cost.
To proceed with a replacement, you must first return the original product. Once we receive and verify the issue, we will send a new product to you as soon as possible.
How to Request a Replacement
If you receive a faulty or damaged item, it is important to inform us within 24 hours of receiving your order. You can contact us through:
- Phone: +92 21 35891615-16
- Email: essenpureoil@gmail.com
Replacement for Customer-End Issues
If the issue is from your end—for example, if you ordered the wrong product or changed your mind—we can still offer a replacement. However, in such cases, you will be responsible for covering the additional shipping cost.
Processing Time for Replacements
Once we receive the returned product and verify the issue, we will process the replacement. The new item will be dispatched within 5-7 working days.
We value your trust and are dedicated to ensuring that your experience with Essen Pure Oils is smooth, reliable, and stress-free. If you have any concerns, feel free to reach out to us, and we will do our best to assist you.